New York Today: A New App From the M.T.A.

Jul 09, 2018 · 16 comments
Skip Taylor (New York NY)
The App is terrible and i'm not surprised. The article should have stated or investigated the cost? Likely exponentially higher than it should have been. Having been a material supplier for the MTA it's not unusual to wait 6 months to be paid from them. The company refuses to pay their bills. There must be some cash flow issues the company is hiding or it's just plain incompetence. We stopped doing business with them.
Brian Aldous (NYC)
The app is no improvement on Google. It is strangely ignorant of the idea changing between express and local trains, which is the unique property and advantage of the New York City Subway.
Sherri Rosen (New York, NY)
There was no notice that they were doing it and on the app, it gives you an option to go back to the old way, but it doesn't do it. Also does anybody know how to get the information of when a train is coming into a particular station (the old system had it).
Hal (Fuchsman)
While consolidation into one single app is a welcome change, the designers neglected to incorporate a countdown timer that made the SubwayTime app so useful. With times exclusively displayed in the hh:mm format, a user is unable to quickly glance at their phone for an ETA. The ability to choose a countdown timer in future versions would be much appreciated!
Leon Freilich (Park Slope)
SUBWAY SLOBISM The pizza rat got a real bad rap, To which I say, no dice! Please spare your disgust for the guilty chap, The bum who tossed the slice.
CVP (Brooklyn)
Needs some more work. Requested fastest route from FIDI to address in BedStuy (Utica Ave. stop on A/C train). Sent to Downtown Brooklyn (Hoyt) via #3, with transfer to #25 bus. 52 minutes. Having done this regularly for 11 years, I know that I can make it home in 23 minutes (no waiting time) taking #2/3 to Fulton Street, with transfer to the A. Here's hoping that's straightened out.
North (Manhattan)
As someone who has been flipping between SubwayTime, various BusTime bookmarks and the occasional TrainTime, I appreciate the new all in one app. However, the fact that MTA apps continue to not work at all offline can be a bit infuriating. (SubwayTime was especially bad at this, producing an error page that would require you to quit and restart the app completely). During offline periods, could the apps not resort to the last downloaded info, with a disclaimer, or a preloaded schedule? Usability when drifting in and out of wifi coverage on the train is critical.
Freddie (New York NY)
Interesting info, and so good to also be warned about what it doesn't do yet. The app may not be perfect yet, but the fact that someone actually cares is worth singing about, isn’t it? Tune of “Charlie of the MTA” Let me tell you the story of a weekday morning It’s a typical New York day I look down at my phone and I get a warning From the New App From the M-T-A So now I'm never concerned No, I'm never concerned And I know I'll never be burned I just text the boss and pass along the info Now the boss is never concerned Yeah, they’re really concerned The M-T-A is concerned That’s the thing that we’ve all learned Though they know the app may need some more perfecting There’s a plan, ‘cause they are concerned Just relax ‘cause they are concerned!
NYC Traveler (West Village)
Freddie, brilliant choice for your song today! Thank you for retrieving that memory for me.
Blue (St Petersburg FL)
What a joke to see that Cyrus Vance wants access to police records to judge police credibility This from the person who took bribes from the Trump family to not go after Jared and Ivanka on real estate and didn’t go after Weinstein. How about some transparency on where he gets campaign contributions from after meetings with potential defendants?
B. (Brooklyn)
Whatever APP for the MTA has been invented, it can't be worse than Google Maps has been lately. The other day, I put it on, idly, just to see in advance how to get to Untermyer Gardens in Yonkers. Four of us in the car. Of course I was going to take the Brooklyn Bridge, but it was after that I wondered about. As I was driving along Adams -- now Brooklyn Bridge Boulevard! who'd have thunk it? -- to get to the Brooklyn Bridge, our Google guide told me to make a U turn on Tillary. I pity the poor tourist who actually follows those instructions. It's also possible to take Metro North to the Greystone Station, which I've done. A lovely ride. Sit on the left side of the train.
David (Washington)
citymapper has done this for years, and it works in other cities too.
Michael Blazin (Dallas, TX)
The actual capabilities are common across cities. The individual city’s contribution is access to data, especially real time data. If the results are bad or good, they arise from poor or great data.
John Snow (America)
Citymapper uses proprietary machine learning to parse the MTA's esoteric, unorganized, non-standardized service advisories (seriously, they are written by humans and frequently have spelling errors or weird abbreviations for stops) into something resembling the data set the MTA *should* be providing. Google Maps is accurate about 75% of the time, but Citymapper can figure out what is happening with the trains in real time on a very, very accurate basis in my personal experience. What they are doing is seriously impressive.
Lifelong Reader (NYC)
Doesn't Google Maps receive live updates from the MTA? I tried the MTA's app and so far, it's not an improvement over Google Maps. I asked for the fastest route for three trips. Each time, the instructions had me walking 12 minutes to an express stop and past a local stop that would get me there in three minutes. I went back to the app while writing this to see if I could buy a ticket for a ferry through the app. This time, the ferry option did not appear on the list of possible routes and I know it's running. Google Maps has much more information. I have limited space on my phone, so I can keep only so many apps.
Dean (Connecticut)
I downloaded the MYmta app and told it to take me to Grand Central Terminal from various locations in Connecticut and at various times. It worked. There was also a little arrow (squiggly arrow?) for the return trip. That also worked. That's the word from my comfortable chair as I'm having my morning coffee in CT. Thanks!